Information For New Patients

Patients will be registered with the practice and not with an individual doctor, which means that patients are free to see the Doctor of their choice, however, we do prefer that patients see the same Doctor for an ongoing problem, to avoid duplication and continuity of care.


Patient Responsibility

  • To make a separate appointment for each family member who wishes to see the doctor;
  • To be punctual;
  • To inform the practice well in advance if you are unable to keep an appointment;
  • To inform the surgery of any change in name, address or contact details.


Our Zero Tolerance Policy

We operate a zero tolerance policy at this Practice.

We will treat our patients with respect, courtesy and will not discriminate against them in any way on the grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or religious or philosophical belief.

Physical violence and verbal abuse is a growing concern. GPs, Practice Nurses and other Practice staff have the right to care for others without fear of being attacked or abused. We ask that you treat your GP and Practice staff properly - without violence or abuse.

We strongly support the NHS policy on zero tolerance.

Anyone either phoning or attending the Practice who abuses any staff member or patient, be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list and be reallocated with the assistance of Redbridge PCT. In extreme cases we may summon the Police to remove offenders from the Practice premises.

Your registration with us acts as your agreement to this policy.