The Broadway Surgery

Serving the community of Woodford Green for over 30 years

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eConsult Update April 2025

Dear Patients of The Broadway Surgery,

We have been trialling using eConsult to improve access to our services.

Over February and March for one day of each week we allowed an uncapped number of eConsults on top of the capped number we currently provide daily.

By doing so, we have been able to increase our capacity to meet our patients needs. The data and feedback gathered supports a new system of patient access, however we have identified areas that need to be refined prior to proceeding to our hybrid model.

Please see the new Dos and Don't section below.

We hope to have further information in the coming weeks. Thank you for your ongoing support of the practice and your understanding at this time of transition.

Dr Ryatt and The Broadway Surgery Team

eConsult Dos & Don'ts

Do

Provide as much detail as possible. It helps the clinician triage your request.
Look out for responses from clinicians. Please try to reply within 24 hours. After 7 days you can no longer respond and the process will have to start again.
Upload photos if it is appropriate to do so
Check dates needed for fit notes

Don't

Submit clinical queries as admin requests. The admin team will reply to the submitter asking for them to complete a clinical eConsult (when they are able to do so) and signpost to NHS 111
Submit multiple queries for the same issue. This will slow down the request and not speed it up