Feedback & Complaints

Changes to the Patient Complaint Process

From 1 July 2023 the way members of the public make a complaint about GP services to the commissioner is changing and they will now need to contact NHS North East London instead of NHS England. 

Patients can do this by:  

  • Telephone: 0208 221 5750 (It will have a voicemail facility for people to leave messages ). 
  • E-mail:
  • Writing to us at: Complaints Team, NHS North East London ICB , 4th Floor- Unex Tower, 5 Station Street, London E15 1DA

NHS Friends and Family

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