Appointment System

Please telephone on 0208 505 3204 to book on the day appointments (lines are open at 08:00)

You may have a routine appointment pre-bookable 2 weeks in advance depending on availability. This can be booked by calling us from 9am onwards.

Emergency appointments are available daily. 

Telephone Consultations

Please note that all of our appointments are telephone consultations and the reception team are unable to book you in for a face-to-face appointment unless this was requested by the GP. It is the GP's discretion to invite you to attend the sugery if they need to examine you.

The GP's cannot deal with calls during their surgery clinics except in an emergency.

Please note that the reception team may ask you the reason for your appointment so they can assign you to the correct clinician. In some cases, they may advise you about with the Community Phamrmacist Consultation Service that deal with minor ailments such as a common cold, flakey scalp, insect bites, seasonl allergies etc. The reception team can book you with a pharmacist directly and you can be seen within 24hrs of referral.

If we cannot offer you an appointment

Please note that we may not be able to offer you an appointment on the same day when you call us at 8am. The reception team will therefore signpost you to 

  • Calling 111
  • Booking you into the Extended Access Hub
  • eConsult 
  • Community Pharmacist Consultation Service
  • The NHS App
  • Online Appointment (booked via NHS App or SystmOnline/Airmid)
  • Or 999 if you need URGENT medical attention ONLY.

Extended Access Appointments

Enhanced Access Evening & Weekend Appointments 

To help more people who need to be seen urgently by a local doctor same day appointments are available every weekday evening between 18:30 and 22:00, and 08:00 – 20:00 on weekends. The appointments are available to everyone registered with a GP in Redbridge.

We will offer to book you in with the Extended Access service if we have no appointments left in the morning. 

NHS 111 can also book you into a GP hub if you need an urgent appointment.

This service is offered by Wasntead & Woodfrod PCN. This service provides access to GP, Nurse, HCA and Physiotherapist. It can be accessed by appointment only.

There are 2 sites you can be seen at, The Shrubberies Medical Centre - Monday to Friday 18:30 to 21:30 and Glebelands Practice - Saturdays ONLY 09:00 to 17:00.

The out of hours GPs can see and update your records in the appointment so it is no different to seeing a doctor at your usual practice.

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancelling or changing an appointment

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click herefor information about the out-of-hours arrangements in place.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Booking your Blood Test

You can book your blood test online for Wanstead Hospital, Forest Medical Centre Loughton and for children under 10 at Whipps Cross Hospital via the link below.

If you do not have access to the internet then please be aware you can still walk in at:

Forest Medical Centre, Old Station Road, Loughton, IG10 4PE 020 8535 6888:

Monday – Friday 8.30am – 1pm walk-in clinic.

Wanstead Hospital, Makepeace Rd E11 1PA 020 8535 2711

Monday – Friday – 1.30pm walk-in clinic.

If you are attending for a fasting blood test, do not eat or drink for 10 hours prior to your your test but please make sure to drink plenty of water and carry on taking any medication you are on.

Please allow 7 to 10 working days for your results to come back.

Under 10 years of age:

Whipps Cross ONLY, please select the children's blood test option when booking your appointment online.

Simple Wound Care

What is this service?

Most cuts and grazes can be treated at home and will start to heal in a few days. But some wounds may need to be treated by a medical professional if there's a risk of infection, if the injury is serious, or if you have recently had an operation.

Simple wound care services areavailable to all patients over the age of 16 who are registered with a GP practice in Barking & Dagenham, Havering or Redbridge.The servicessupport patients with managing wounds such as skin ulcers, first degree burns, post-surgical sutures, clips removal and routine dressings.

How does it work?

You will be advised to book an appointment by your doctor or a nurse if you have a wound that needs to be cared for with a dressing.

You can book an appointment seven days a week at a time convenient to you. Appointments are available Monday to Friday from 8am-6.30pm and on Saturday and Sunday between 9am-5pm.

How can I make an appointment?

You will be able to book and cancel online, via the following links:

Barking and Dagenham:



A phone booking system will be availableshortly.